DMG Pro is the easiest way for technicians to find and get paid for onsite jobs.
My role
Lead product designer
Business Results
boosted technician check-on rates by 30%, driving our overall check-in success rate to an impressive 90%
Halfway through 2024 we noticed that 40% of technicians were not ‘checking in’ to the jobs that they had accepted. The original scope of this project was formed on the idea that the technicians had trouble checking in because they were performing onsite jobs that were in areas with no cell service.
Deep re-evaluation of the DMG Pro app
When going through the check-in flow with the team, we came to the realization that the current check-in flow for technicians is confusing and inefficient. 'Check In' CTA is hidden, frustrating first-time users. Job tiles are cluttered, hindering easy job overview.
Search Bar Confusion
Technician feedback revealed confusion surrounding the search bar. They were unsure what job-related information the search function could actually find.
Project Scope Pivot
Technicians crave simplicity. Our current job check-in process is riddled with confusion. To boost check-in rates, we propose a streamlined My Jobs tile layout and a significantly reduced click count for job searchability. Let's make checking in and out as effortless as possible.
Job Information Hierarchy
Through design feedback, we tailored the technician check-in process to ensure they have the essential information needed to efficiently start work.
Job type
Distance
Location
Arrival time
Customer name
Status
Check-in After Tile Click
Technicians instantly access job details with a single tile click and confirm readiness.
By eliminating the need for excessive clicking, our new design saves technicians valuable time and reduces frustration, leading to onsite productivity.
One Click Search
Effortless Search: Streamlined user experience with a pre-populated one-click search bar.